Frequently Asked Questions

About Saga Select

Why choose Saga Select?

  • We search a panel of underwriters to find the lowest, most competitive quote possible
  • UK based advisers for both customer service and sales
  • Our panel of insurance providers enables us to cover a wide variety of vehicles and circumstances
  • We have a 24 hour claims line so that you can report a claim the moment it happens
  • Saga Select is the specialist broking team within the Saga group of companies. We have access to a number of insurers and products, allowing us to select the best offer available and to provide you with protection for a wide variety of insurance needs.

Using or proving No Claim Discount (NCD)

Moving to another Insurer

If you need to provide proof of No Claim Discount to another Insurer, written proof can be provided on request. To use this service please call us on 0800 096 3620.

Using your NCD for more than one vehicle

Your NCD is valid for one vehicle only.
You can only use your No Claim Discount for one vehicle at any one time

Change or update policy details  

If there is anything on your policy which is incorrect please call us on 0800 051 3620 for van policies. Failure to ensure accurate details could invalidate your policy. An administration charge will be applied of £12 for insurance cover. Changes that would not attract a charge include those from your renewal date and updating claims and conviction details.

Driving abroad

Details on what your policy covers will be found on your policy documentation. Please note that some insurers require 14 days notice before you travel. If you are hiring a car abroad, you'll only have to provide your photo card licence. Before you leave for your holiday you'll have to log into your DVLA record on-line to generate a code. This code will allow the hire company to access your details. For more information on this, please contact the DVLA. If you have any questions about travel abroad please contact us on 0800 096 3620.

Countries covered

Most Insurers will cover these countries - please check that the country you wish to travel to is covered by your Insurer. This information can be found in your policy documents.

  • Andorra
  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malta
  • Norway
  • The Netherlands (Holland)
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • UK

Going to a country not on this list? Find out if we can offer cover, call us on 0800 096 3620.

Payments and Finance

Find payment dates and payment schedules

All your payment details will be sent to you with your policy document. If you need copies or clarification, please call one of our customer service advisers on 0800 096 3620.

Changing preferred payment dates

Please contact us on 0800 096 3620 if you wish to discuss the possibility of changing your payment date.

Change bank, Direct Debit or payment card details

To change your bank, Direct Debit or payment card details please call us on 0800 096 3620.

Refunds

If you cancel your policy within 14 days we will refund you in full, unless you have made a claim.

The refund due when you cancel after the first 14 days will be calculated based on how long you have had the policy and the individual insurer terms, unless you have made a claim. Cancellation after the first 14 days will be refunded on a pro-rata basis, unless you have made a claim, less an administration fee of £50. After 12 months this amount will be reduced to £40.

For full terms and conditions please click here.

Please refer to the terms and conditions of your policy for further details and to see which cancellation rules apply to you.

When we take Direct Debit payments

Your deposit payment is taken from your card as soon as you press the 'Buy' button.
Your monthly payments will be debited on or around the date you set up your Direct Debit, and monthly thereafter.

If you pay in full for your insurance by credit or debit card we take the payment as soon as you press the 'Buy' button.

Make or track a claim

Checking progress on a claim

Click here for what to do in the event of a claim

What we cover

Driving someone else's vehicle

Individual policy terms and conditions vary so check your policy wording before you drive. If your policy allows you to drive other vehicles please be aware of the following:

  • You need to seek permission from the owner or registered keeper of the vehicle
  • Cover is often on a Third Party basis only, and
  • Often not available for anyone under 25 years old.
Do you cover for business use?

Policies normally cover social and pleasure use. If you choose to add commuting use you will be covered for normal trips back and forth to a single place of work, but if you use your vehicle while you're working, rather than just driving it to work and back, or if you will ever need to take your vehicle to more than one place of work, you'll need business use cover.

Business use is restricted to driving for your business only. If your spouse requires business use please call us on 0800 051 3620 as some Insurers will provide this.

Please note that business use is dependant on the Insurer - not all Insurers will allow this use.

Windscreen Cover

With Windscreen Cover, we will pay to repair or replace broken glass in your vehicle's windscreen or windows through one of our approved repairers. If you wish to make a claim please see the section on making and tracking a claim.

Our Comprehensive car insurance includes Windscreen Cover as standard, but Third Party, Fire and Theft doesn't.

You can make and track a glass claim at any time.

Do you cover for driving abroad?

Many Saga Select policies cover you for driving in the EU for free. If this applies to your policy you'll get the same level of insurance that you have in the UK, and it won't cost you anything extra. However, please check your policy documentation or call us on 0800 096 3620 to check your policy terms.

For further details please see the section on Driving Abroad.

Add/change vehicle or driver

Change driver details

To change driver details please call us on 0800 096 3620.

Add a driver

To add a driver please call us on 0800 096 3620.

Change vehicle details

To change vehicle details please call us on 0800 096 3620.

Change of address

To change the address on your van or motorbike insurance policy please call us on 0800 096 7614 for Bike or 0800 096 3620 for van.

Cancelling your insurance

Cancelling your insurance

To cancel your policy, please call us on 0800 096 3620. Insurer charges may apply.

Scrapping your vehicle

If you intend to scrap your vehicle, call us on 0800 096 3620 for advice on how to proceed.



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Making a complaint

Any complaint is a serious matter

We aim to provide the highest levels of customer service and as such we take all complaints seriously. If you wish to make a complaint, please contact us on 01303 757970 or follow the link below.

Make a complaint

Contact Us  

Travel Insurance


Customer Services - 0800 302 9002
Weekdays 8.30am - 5.30pm
Saturday 9.00am - 1.00pm

Car Insurance


Customer Services - 0800 096 7598
Weekdays 9.00am - 5.30pm
Saturday 9.00am - 1.00pm

Claims - 0800 096 7597
24 hour help line

Glass Repair – 0800 096 3618
(Our Comprehensive car insurance includes Windscreen Cover as standard.)

Van Insurance


Customer Services - 0800 096 3620
Weekdays 9.00am - 5.30pm
Saturday 9.00am - 1.00pm

Claims - 0800 096 7597
24 hour help line

Glass Repair – 0800 096 3618
(Our Comprehensive insurance includes Windscreen Cover as standard.)

Motorbike Insurance


Customer Services - 0800 096 7614
Weekdays 9.00am - 5.30pm
Saturday 9.00am - 1.00pm

Claims - 0800 096 7615
24 hour help line

Alternatively:


Fax: 01303 757 907
E-mail: admin@sagaselect.co.uk

Postal address:
Saga Select,
Enbrook Park,
Sandgate,
Folkestone,
Kent
CT20 3SE

Complaints

Please refer to the How to make a complaint section.

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